GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the Non perishable/food product to us and we will either repair/replace it, or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:

Product that are bought from the Gridwrk e-commerce or Physical Stores can be returned. Selected Items are eligible for return and would be processed if conditions are met.

​

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

Product must be returned in its original packaging
Product must have the receipt or proof of purchase
Product that are on sale or discounted is not eligible for Credit

If the product you have received which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refund that are processed through Credit and has No Expiry Period and will be credited to account instantly once we validate the condition of returned product as per policy. Unfortunately, Credits can't be used to pay for shipping fees.

 

EXCHANGE POLICY

Non perishable/food products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 5 days. Exchanges exceeding 5 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

Product must be returned in its original packaging
You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

 

 

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: hello@gridwrk.com

Phone Number: +91 8076608032

You will be updated for Return Status through EMAIL and PHONE, provided that all contact information is recorded to us.